The Oakes Hotel Overlooking the Falls

I paid to stay at the oaks hotel, but unfortunately they had. Some booking or rl renovations,going on so they put me in their sister hotel, which was the Hilton, which was a total upgrade, and everything about the Hilton, was awesome. I don't have anything to say about the oaks, but their customer service experience was great, excellent. Thank you for the upgrade. The wonderful experience, and they took well care of me between the 2 hotels

The location was unbeatable – just a short walk to the Falls and the market area, making it incredibly convenient for sightseeing and shopping. The Falls view from the room was absolutely stunning, adding a special touch to the entire experience. The hospitality at the reception during check-in and check-out was warm and professional, making the process smooth and welcoming. A special mention to the bellhop services, which were efficient and courteous, helping us with our luggage and making us feel at ease from the moment we arrived. The hotel also features excellent amenities including a clean and well-maintained swimming pool and gym, perfect for relaxing or keeping up with your fitness routine. Having a Starbucks on-site was a great bonus – very convenient for a quick coffee or snack.

Location was much better than expected. When checking in we were offered an upgrade from the ground floor to a river view room for only $20 CAD which we gladly took. We had an incredible view of the river and the very top of the falls and the fireworks later that night. The front desk staff were all very friendly and helpful with a great sense of humor. We felt the parking, although pricey was in a secure area in the rear of the hotel. We could see the truck from our room which was reassuring.

The view from the room was phenomenal. The room was clean and the beds were super comfortable. We stayed in a 2 room 4 queen bed suite with loft (loft had a sofa bed and tv) and it was wonderful for our family of 6 adults! But were caught off guard that the loft is when you enter the room and you must walk downstairs to the bedrooms and bathroom and we had our elderly parents.

Oakes hotel is perfectly located near Niagara Falls, with direct access to the falls via an inclined railway at the back of the hotel (with a fee). It’s a big time-saver, especially for families who want to avoid the long walk. The pool and fitness area were also great, clean, and great for relaxing after a day of sightseeing.